This page explains how SirBetAlot handles your personal information, what data we collect, why it is needed, and how you can manage your privacy. We also cover responsible gambling tools and key terms that affect your account.
Responsible Gambling
Gambling should be a form of entertainment, not a way to make money. If you feel it is affecting your life, help is available.
SirBetAlot offers several tools to help you stay in control:
- Deposit limits: Set daily, weekly or monthly caps on how much you can deposit. Limits apply immediately. Raising a limit requires a 24-hour cooling-off period. - Loss limits: Restrict how much you can lose over a set period. - Session time limits: Automatically log you out after a chosen session length. - Reality checks: Receive pop-up reminders showing how long you have been playing. - Cooling-off periods: Take a break from gambling for 24 hours, 7 days, or 30 days. - Self-exclusion: Close your account for a minimum of six months. During this time, you cannot reopen it or create a new one.
Signs of problem gambling include chasing losses, lying about how much you gamble, or using gambling to escape stress. These are not signs of weakness. They are signals that support might help.
Free, confidential support is available through the Gambling Helpline. They offer phone, text and online chat services staffed by trained counsellors.
Accounts are strictly for people aged 18 and over. We verify age and identity during registration. If you share a device with others under 18, consider installing parental control software like Net Nanny or K9 Web Protection to block access.
Account Terms
Only one account per person is allowed. You must be at least 18 years old and physically located in New Zealand to register.
When you sign up, we ask for identification documents as part of our verification process. This helps prevent fraud, money laundering, and underage gambling. Your first withdrawal request will trigger this check. You must complete it before any payout.
Bonuses come with conditions. These usually include wagering requirements (how many times you must play through the bonus), eligible games, an expiry date, and a cap on how much you can withdraw from bonus funds. Attempting to abuse bonus offers, such as opening multiple accounts or colluding with others, will result in the bonus being voided and may lead to account closure.
Inactive accounts (no login for 12 months) may be closed after notice. We reserve the right to suspend accounts involved in prohibited activity, including use of bots, collusion, or filing false chargebacks.
If you have a complaint, contact our support team first. If the issue remains unresolved, you can escalate it to the Department of Internal Affairs, which oversees gambling compliance in New Zealand.
We may update these terms. Significant changes will be communicated via email or through a notice on the website before they take effect.
Data Collection and Use
We collect several types of information:
- Identity and contact details: name, address, email, phone number. Used to verify your account and communicate with you. - Payment information: bank or card details. Processed securely by third-party payment providers. We do not store full card numbers. - Technical and usage data: IP address, device type, pages visited. Helps us detect fraud, improve site performance, and ensure fair play.
We process your data because it is necessary to run our service, meet legal obligations (like anti-money laundering rules), and protect our platform from misuse. We do not sell your data to third parties.
Your information may be shared with: – Payment processors – Identity verification partners – Regulators, if required by law
Records are kept for five years after account closure, as mandated by New Zealand law.
You have the right to access, correct, or request deletion of your data. You can also ask for a copy in a portable format or object to certain processing. To exercise these rights, email our data protection contact address listed in the website footer.
Cookies and Security
Our site uses cookies: - Essential cookies: needed for basic functions like logging in. - Analytics cookies: help us understand site traffic (you can opt out). - Marketing cookies: used for personalised ads (require your consent).
You can manage cookie preferences through your browser settings or our cookie banner.
All data sent between your device and our servers is encrypted. Access to your personal information is limited to staff who need it for their role.
If you have questions about how we handle your data, contact our privacy team using the details provided on the website.